Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance.
| Designation | Contact Person | Address | Contact No. | Working Hours | |
|---|---|---|---|---|---|
| Customer Care | Rakesh Nelloor Madhavaraju | No. 15, Fourth cross, Gokulam Park Road, Vani Vilas Mohalla, Mysore, Karnataka, 570002 | +91 99720 49777 | rakesh.madhavaraju@gmail.com | Mon–Sat 09:00 AM – 05:00 PM |
| Head of Customer Care | Rakesh Nelloor Madhavaraju | No. 15, Fourth cross, Gokulam Park Road, Vani Vilas Mohalla, Mysore, Karnataka, 570002 | +91 99720 49777 | rakesh.madhavaraju@gmail.com | Mon–Sat 09:00 AM – 05:00 PM |
| Compliance Officer | Rakesh Nelloor Madhavaraju | No. 15, Fourth cross, Gokulam Park Road, Vani Vilas Mohalla, Mysore, Karnataka, 570002 | +91 99720 49777 | rakesh.madhavaraju@gmail.com | Mon–Sat 09:00 AM – 05:00 PM |
| Principal Officer | Rakesh Nelloor Madhavaraju | No. 15, Fourth cross, Gokulam Park Road, Vani Vilas Mohalla, Mysore, Karnataka, 570002 | +91 99720 49777 | rakesh.madhavaraju@gmail.com | Mon–Sat 09:00 AM – 05:00 PM |
The above details facilitate complainants to approach the Research Analyst before filing complaints with SEBI.
More details: BSE Circular
Escalation
- We aim to resolve all grievances within 21 working days from the date of receipt.
- If unresolved, escalate to SEBI’s SCORES Platform: scores.sebi.gov.in
- If unsatisfied with SCORES resolution, escalate to Online Dispute Resolution (ODR) Portal: smartodr.in